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Fklmh e.V.   ›   FKLMH-Fachbereiche   ›   Qualitätsmanagement   ›   Kundenzufriedenheit

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Kundenzufriedenheit
AdministratorSaftschubse
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Registriert seit: Jun 2000
Beiträge: 1.058

#2
19.01.2007, 09:25
Steffi schrieb:Die Fragen

müssen natürlich auf jede Firma bzw. die Produkte spezifisch zugeschnitten werden, da kann

mir wohl keiner bei helfen... <!-- sCry --><img src="{SMILIES_PATH}/icon_cry.gif" alt="Cry" title="Crying or Very sad" /><!-- sCry -->

Kannst Du es vielleicht nach

Produktgruppen trennen?? Das könnte es schon einfacher

machen!


Steffi schrieb:Aber wie läuft das bei Euch: wird von QMB zu

QMB des Kunden geschickt? Oder geht alles über den Verkauf?

QMB

und Verkauf erstellen zusammen den Fragebogen und schicken ihn an den Verkauf des Kunden.



Steffi schrieb:Wo hab ich bei schriftlichen Befragungen wohl die höchste

Rückluafquote?
Sind offene Fragen überhaupt sinnvoll?

Gute

Frage - der Rücklauf ist bei solchen Sachen meist eher mau. Ich tippe darauf, dass ihr die

Erhebung der Kundenzufriedenheit für IFS macht?? Da haben wir die Erfahrung gemacht, dass

der Fragebogen zur Kundenzufriedenheit und Spezifikationen etc. gerade von den Kunden nicht

bearbeitet wurden, die von uns IFS Higher Level fordern!!

Ich werde mal versuchen,

an unseren Fragebogen ranzukommen (ist zwar nicht geheim, aber je nachdem wen man danach

fragt, zieht das wieder Kreise...). Ich melde mich dann wieder!

Gruß aus dem

einigermaßen sturm-verschonten Mittelthüringen
Saftschubse
  Zitieren


Nachrichten in diesem Thema
Kundenzufriedenheit - von Steffi - 19.01.2007, 09:12
Re: Kundenzufriedenheit - von Saftschubse - 19.01.2007, 09:25
[Kein Betreff] - von Steffi - 19.01.2007, 09:34
[Kein Betreff] - von Saftschubse - 19.01.2007, 10:50
[Kein Betreff] - von Sumpfhuhn007 - 19.01.2007, 14:50
[Kein Betreff] - von Anton - 19.01.2007, 18:21
[Kein Betreff] - von Kyylshrunk - 20.01.2007, 18:25

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